We want you to love your Luxstill find! If you are not entirely satisfied, we are here to help.
1. Return Eligibility
- Returns must be initiated within 7 days of delivery.
- Items must be in the exact same condition as received, with the Luxstill Security Tag still attached and intact.
- Warning: Once the security tag is removed, the item is no longer eligible for return.
2. Return Process
To start a return, please contact us at [Your Email]. If your return is accepted, we will send you instructions on how and where to send your package.
To start a return, please contact us at [Your Email]. If your return is accepted, we will send you instructions on how and where to send your package.
3. Return Shipping Costs
Unless the item was significantly misrepresented in the description (e.g., wrong model or undisclosed major damage), the customer is responsible for the return shipping costs and any associated customs fees.
Unless the item was significantly misrepresented in the description (e.g., wrong model or undisclosed major damage), the customer is responsible for the return shipping costs and any associated customs fees.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5-10 business days.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5-10 business days.
5. Final Sale Items
Items marked as “Final Sale” or purchased during specific clearance events are not eligible for return.
Items marked as “Final Sale” or purchased during specific clearance events are not eligible for return.
