1. Authenticity & Condition
Q: Are the items sold on Luxstill authentic?
A: Absolutely. Every item on Luxstill undergoes a rigorous multi-step authentication process by our in-house experts and third-party professional authenticators before being listed. We offer a 100% Lifetime Authenticity Guarantee.
A: Absolutely. Every item on Luxstill undergoes a rigorous multi-step authentication process by our in-house experts and third-party professional authenticators before being listed. We offer a 100% Lifetime Authenticity Guarantee.
Q: What does “Refurbished Luxury” mean?
A: Our “Refurbished” items have been professionally cleaned, conditioned, or had minor color touch-ups by luxury spa specialists to restore their original beauty. We ensure that all repairs maintain the integrity and value of the piece.
A: Our “Refurbished” items have been professionally cleaned, conditioned, or had minor color touch-ups by luxury spa specialists to restore their original beauty. We ensure that all repairs maintain the integrity and value of the piece.
Q: How do you define the condition of the bags?
A: We use a standardized ranking system:
A: We use a standardized ranking system:
- Rank S: Like new, no visible signs of wear.
- Rank A: Excellent condition, very slight signs of use.
- Rank B: Good condition, some visible scratches or corner wear (all detailed in photos).
- Rank C: Fair condition with noticeable wear, priced accordingly.
2. Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are typically processed within 1-3 business days. Delivery via Express Shipping (DHL/FedEx) usually takes 3-7 business days worldwide.
A: Orders are typically processed within 1-3 business days. Delivery via Express Shipping (DHL/FedEx) usually takes 3-7 business days worldwide.
Q: Do I need to sign for my package?
A: Yes. Due to the high value of our items, all deliveries require a direct signature. We do not recommend leaving packages at the door.
A: Yes. Due to the high value of our items, all deliveries require a direct signature. We do not recommend leaving packages at the door.
Q: Do I have to pay import duties and taxes?
A: International orders may be subject to customs duties and taxes determined by your country’s customs office. These fees are the responsibility of the buyer.
A: International orders may be subject to customs duties and taxes determined by your country’s customs office. These fees are the responsibility of the buyer.
3. Returns & Refunds
Q: Can I return my purchase?
A: Yes, we offer a 7-day return policy. The item must be in its original condition with the Luxstill Security Tag still attached. If the tag is removed, we cannot accept the return.
A: Yes, we offer a 7-day return policy. The item must be in its original condition with the Luxstill Security Tag still attached. If the tag is removed, we cannot accept the return.
Q: How do I start a return?
A: Please email us at [Your Email] with your order number and the reason for the return. We will provide instructions within 24 hours.
A: Please email us at [Your Email] with your order number and the reason for the return. We will provide instructions within 24 hours.
4. Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and [Apple Pay/Stripe].
A: We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and [Apple Pay/Stripe].
Q: Is my personal information secure?
A: Yes. Our website uses SSL encryption to protect your data. Your payment information is processed securely through industry-leading gateways and is never stored on our servers.
A: Yes. Our website uses SSL encryption to protect your data. Your payment information is processed securely through industry-leading gateways and is never stored on our servers.
5. About the Items
Q: Do the bags come with original dust bags and boxes?
A: We include original packaging (dust bags, boxes, cards) whenever they are available from the previous owner. Please check the “Inclusions” section on each product page for specific details.
A: We include original packaging (dust bags, boxes, cards) whenever they are available from the previous owner. Please check the “Inclusions” section on each product page for specific details.
Q: Can I request more photos or videos of a specific bag?
A: Of course! We want you to shop with confidence. Contact us via [WhatsApp/Email] and we will send you additional close-up shots or videos of the item.
A: Of course! We want you to shop with confidence. Contact us via [WhatsApp/Email] and we will send you additional close-up shots or videos of the item.
